Frequently Asked Questions


You can easily see where an activity takes place looking at the Meeting Point section on the page’s activity.

If you have already made a booking, you will also get this information on the confirmation email you received.

We always indicate in the description of the activity the language in which it’s offered.

Yes, if it rains or the weather is bad the activity takes place as normal. In exceptional circumstances, such as extreme weather conditions (for example heavy rains) the provider might need to cancel the activity if it’s a risk to the employees and the participants. In such cases, you will receive an alternative date to join the activity or a payment refund.

Our tours always try to leave on time. Please, understand that it would be disrespectful for the people on time to postpone the activity.

Booking Modification

You can easily manage all your bookings in the My account section (log in here). Select the booking you want to cancel and click on Cancel reservation. If the cancellation is up to 24 hours before the activity takes place you will receive the full amount minus the transaction fee.

Alternatively, you can cancel the booking through the confirmation email following the same steps.

In order to change the date or time of a booking, go to My account, choose your booking and click on Manage my booking. Then select the new date and time you want for your booking.

You can also follow these steps from the confirmation email you received.

Note: Changes are subject to availability. If the new date/time price is different and you have already made a partial or total payment, you will need to cancel the booking and make a new one.

To amend the participants’ information, go to My account, choose the booking you want to modify and click on Manage my booking. Then select Edit contact details and update the information.

If you want to change the number of participants, go to My account, select your booking and click on Manage my booking. After that, click on Edit booking and choose the new number of participants of the activity.

You can also follow these steps from the confirmation email.

Voucher / Discount codes

To use a promo code, write down the code while you are making the booking. The  discounted price will be shown before you complete the purchase.

Payments

At the moment we process all of our payments by Stripe.

If you can confirm that the payment has been taken from your bank account, it probably means that you have entered the email wrong or that the email is in the spam folder. Fill the contact form below, and we will help you get that confirmation! 🙂

If no payment has been taken from your bank account, it probably means that the booking hadn’t taken place. You will need to make a booking and finish the process

Refunds

If you cancel up to 24 hours before your activity starts you will get a full refund minus the transaction fee.

You should receive your refund approximately 5-10 business days later after you processed your cancellation*, depending upon your bank.

*Note: Only bookings cancelled up to 24 hours before the activity takes place are subject to refunds.

You haven't found an answer to your question? Don't hesitate to contact our team.